Palo Stuck In Maintenance Mode

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Your install is: Bare metal, ESXi, what CPU model, RAM, HD, what EVE version you have, output of the uname -a and any other info that might help us faster.

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DreamTFK
Posts: 16
Joined: Wed Jan 09, 2019 8:06 pm

Palo Stuck In Maintenance Mode

Post by DreamTFK » Sun Feb 11, 2024 10:05 pm

My employer purchased a Pro license and running version 5.0.1-106. Each time I boot a Palo Alto device it loads into maintenance mode. I tried running a factory reset from the menu but that doesn't help either. I have tried two different images. I have also tried doubling the node CPU and memory along with other things I found online when searching the issue but no luck.

Palo devices run fine in our old Eve community lab on an older image.

-112 CPUs, 504Gb memory and 2216Gb disk space.
-Installed bare metal on Linux physical server.
-I have verified the image paths are correct and the naming per the guide.
-Ran the permission fix
-Didn't see anything in the logs

Uldis (UD)
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Re: Palo Stuck In Maintenance Mode

Post by Uldis (UD) » Mon Feb 12, 2024 1:02 am

update your EVE, now is 5.0.1-129
also Palo template is updated to support 10x and higher versions

DreamTFK
Posts: 16
Joined: Wed Jan 09, 2019 8:06 pm

Re: Palo Stuck In Maintenance Mode

Post by DreamTFK » Mon Feb 12, 2024 2:31 pm

Uldis (UD) wrote:
Mon Feb 12, 2024 1:02 am
update your EVE, now is 5.0.1-129
also Palo template is updated to support 10x and higher versions
Ok I will update.
Last edited by DreamTFK on Mon Feb 12, 2024 4:30 pm, edited 1 time in total.

DreamTFK
Posts: 16
Joined: Wed Jan 09, 2019 8:06 pm

Re: Palo Stuck In Maintenance Mode

Post by DreamTFK » Mon Feb 12, 2024 4:20 pm

I upgraded to the latest as suggested but it still does not boot.

I see lots of setting I change change such as Qemu, CPU and Qemu NIC but that is a lot of possible combinations to test.

DreamTFK
Posts: 16
Joined: Wed Jan 09, 2019 8:06 pm

Re: Palo Stuck In Maintenance Mode

Post by DreamTFK » Mon Feb 12, 2024 5:36 pm

Ok so after playing around with it I found that selecting the v10 image and performing a wipe on the node before boot fixed it.

I cannot get the v11 image to work.

Uldis (UD)
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Re: Palo Stuck In Maintenance Mode

Post by Uldis (UD) » Mon Feb 12, 2024 6:03 pm

vers 11, has same template as v10, it works
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DreamTFK
Posts: 16
Joined: Wed Jan 09, 2019 8:06 pm

Re: Palo Stuck In Maintenance Mode

Post by DreamTFK » Mon Feb 12, 2024 6:42 pm

Well it isn't working for me. I spent an hour on it with another engineer and we only got v10 to work with a wipe.

Never had to do any of that in the past so I am not sure what is going on.

Uldis (UD)
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Location: London
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Re: Palo Stuck In Maintenance Mode

Post by Uldis (UD) » Tue Feb 13, 2024 10:30 am

Wipe is mandatory to do, if you had changed settings for node on topology, qemu line or qemu version.
Wipe means clean previous node settings and force it start from scratch with new assigned settings
This atways been in the EVE, if you did changes on already added node on topology

DreamTFK
Posts: 16
Joined: Wed Jan 09, 2019 8:06 pm

Re: Palo Stuck In Maintenance Mode

Post by DreamTFK » Tue Feb 13, 2024 2:01 pm

That's the thing though. This is my very first time in this lab and it was the very first node I placed.

Really would like to figure out how to get v11 working but 10 will do fine for now.

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